Shipping policy

OVER|UNDR Shipping Policy

Thank you for choosing OVER|UNDR! We are committed to delivering your products safely and efficiently. Please review our shipping policy for important details about processing times, delivery options, and tracking information.

 

1. Order Processing

Orders are typically processed and shipped within 3-5 business days after payment is confirmed.

Processing times may vary during holidays, sales events, or due to high order volumes.

You will receive an email confirmation with tracking information once your order ships.

2. Shipping Methods & Delivery Times

Standard Shipping (3-7 business days)

Expedited Shipping (2-3 business days) – additional fees may apply

International Shipping: Delivery times vary based on location

Please note that delivery times are estimates and may be impacted by factors outside of our control, such as carrier delays or customs processing.

3. Shipping Rates

Shipping costs are calculated at checkout based on your order weight, size, and delivery location.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for the tracking information to update.

5. Shipping Restrictions

We do not currently ship to P.O. boxes or APO/FPO addresses.

International customers are responsible for any customs fees, duties, or taxes imposed by their country.

6. Lost, Stolen, or Damaged Packages

OVER|UNDR is not responsible for lost or stolen packages. If your package shows as delivered but you did not receive it, please contact the shipping carrier directly.

If your package arrives damaged, please email us within 7 days at [insert customer service email] with:

1. Order number

2. Photos of the damaged packaging and items

3. A brief description of the issue

We will assess the situation and determine an appropriate solution.

7. Questions

If you have any questions or concerns about your order, please contact us at [insert customer service email].

Thank you for supporting OVER|UNDR!