Refund policy

OVER|UNDR Return & Refund Policy

Thank you for shopping with OVER|UNDR. We value your satisfaction and strive to provide quality products and exceptional service. Please carefully review our return and refund policy below:

1. Beauty Products (Hair Oils & Topical Products)

Due to the personal nature of beauty products, all sales are final. However, if you receive a damaged or defective item, please contact us within 7 days of delivery at claire@overundr.com with:

1. Your order number

2. Photos of the damaged product

3. A brief description of the issue

If the claim is approved, we will offer a replacement or store credit.

2. Vitamins & Supplements

Returns are not accepted for vitamins or supplements, but if you receive the wrong item or a damaged product, please reach out to us within 7 days of delivery. We will review your case and may offer a replacement or store credit.

3. Digital Products (e-Books & Digital Downloads)

All digital product sales are final and non-refundable. If you encounter an issue accessing your product, please contact us at claire@overundr.com, and we will work to resolve the problem promptly.

4. Refund Exceptions

Refunds may only be issued in cases where a replacement is not possible for defective or damaged goods.

5. How to Start a Return Request (For Eligible Claims)

1. Email claire@overundr.com within the specified timeframe.

2. Provide your order number and supporting details (photos, descriptions, etc.).

3. Our customer support team will respond within 2-3 business days with next steps.

We appreciate your understanding and thank you for supporting OVER|UNDR.